Wait for your device to come online
Check the Devices list and confirm your tracker is reporting.
Step 6 of 7 — Back to setup journey
Once you are signed in and subscribed, your devices should appear in the app automatically (linked to the email you used when ordering).
Check the Devices list
- Sign in at app.xemtrack.com.au.
- Open Devices from the menu.
- Find your tracker in the list.
- Wait until it shows as online with a recent position.
It can take a few minutes after first power-on for a new device to appear and report. If the vehicle has been parked indoors, drive outdoors briefly so the tracker can get a GPS fix.
If your device is not online
Work through these checks in order:
Check the status lights on the physical device. Yellow should be steady on and blue should quick-flash when everything is healthy.
- Confirm the SIM is inserted correctly (Micro SIM for the OBD GPS Tracker).
Make sure the tracker has power and the vehicle ignition is on if required for your model.
- Wait up to 10 minutes after first setup, then refresh the Devices page.
For what online, active, and other statuses mean in the app, see Device status.