Get help
Where to go when you need support during or after setup.
During setup
If you are still setting up, go back to Welcome and follow the steps in order. Most issues are solved by:
- Checking the device status lights
- Confirming you signed in with the same email used when ordering
- Waiting a few more minutes for a new device to come online
In the app
Contact
- Visit the XemTrack contact page for support channels.
- See External links for the website and app addresses.
- Legal: Terms and Conditions and Privacy Policy.